When you have to shoot, shoot, don’t talk.

It's very comfortable to think [the users are stupid] because it leaves you feeling superior and means you don't have to do any work to fix the problem; instead you think you should fix the users. Unfortunately, as I have learned from long experience, beating stupid people doesn't make them any smarter.

That rug really tied the room together.

Happiness only real when shared.

Sticking feathers up your butt does not make you a chicken.